Open Web Hosting Career Positions

A2 Hosting is currently looking for an experienced Security Engineer to join our team! The Security Engineer is responsible for monitoring, maintaining, and enhancing the established security measures that are in place to protect the systems and networks from unauthorized activity. 

Working alongside a team of passionate professionals and leaders, the Security Engineer will be an integral part in ensuring that A2 Hosting is a leader in secure and reliable web hosting services. 

What you'll do:

• Implement and maintain security solutions to detect breaches and intrusions on systems and networks
• Monitor detection systems for indications of unusual activity or compromise
• Review and analyze logs, investigate events to identify incidents and provide response
• Perform forensic investigations to determine incident impact and remediation methods
• Assist with risk analysis, collaborate on mitigation methods, and implement risk management solutions
• Perform vulnerability assessments, prioritize report results, and recommend methods to remediate risks and vulnerabilities
• Implement and maintain security solutions to detect breaches and intrusions on systems and networks
• Assist with maintaining system/software inventory, patching, and reported vulnerabilities
• Install and maintain software that monitors systems and networks for security breaches
• Perform related duties as assigned, within scope of practice, to ensure individual, team, and organizational success.

What you should have to be successful:

• 2+ years experience in a security-focused engineering role, ideally
• Experience in a web hosting or similar technology company, ideally
• Firm understanding of fundamental security concepts, protocols, and principles, including forensic investigation processes and methodology
• Strong working knowledge of Linux structure and operation
• Familiarity with common security controls, security libraries, and common security flaws
• Understanding of EDR/XDR systems, event investigation, and incident response process 
• Knowledge of security systems including anti-malware applications, content filtering, firewalls, authentication systems, and intrusion detection and notification systems
• Understanding of network security and network monitoring solutions
• Familiarity with common attack vectors, passive and active attack vector exploits
• Experience with vulnerability management processes and tools, including verifying weaknesses in system design preferred

Share:

Here at A2 Hosting, the Migration Specialist is responsible for providing exceptional customer-service to current customers throughout the migration process. The Migration Specialist will resolve technical and general service requests and execute migrations while providing an exceptional customer service experience.

Working alongside a team of passionate professionals and leaders, the Migration Specialist will be an integral part in ensuring that A2 Hosting is a leader in customer- focused web hosting services.

**We are currently in need of candidates who can work a Tuesday - Saturday 8:00am - 4:00pm ET shift**

What you'll do:

• Provide outstanding customer service to customers throughout the migration lifecycle; including obtaining relevant pre-migration information, executing the migration, and following up with the customer post-migration
• Reviewing and processing incoming and/or flagged migration requests in accordance with company procedures and service level agreements
• Escalating and discussing complex inquiries to team lead as necessary to ensure positive outcomes for customers
• Meeting and maintaining agreed upon productivity goals during each shift
• Assisting with troubleshooting for members of the support team as necessary (we love team players!)
• Assisting with system and network project implementations

What will make you succeed:

• Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
• Basic to intermediate working knowledge of MySQL database software, cPanel/WHM, iptables, Red Hat Package Manager, and CLI-based text editors
• Proficient with computers with the ability to efficiently learn new software
• A solutions-oriented mindset with a strong analytical streak
• Effective time management skills including multitasking and prioritization
• Strong customer-focused mindset with the ability to adapt to different and potentially complex situations

Additional Qualifications for Internal Candidates:

• A Quality Assurance score of 95% or higher
• A continued productivity score of 4 items or better completed per hour
• Consistent and reliable attendance habits

Share:

A2 Hosting is currently seeking an experienced Support Manager to join the Support leadership team! The Support Manager oversees the day-to-day operations of the A2 Hosting support department. The Support Manager will focus on the continuous delivery of customer and employee satisfaction and retention in addition to helping create and maintain support policies, guidelines, and best practices.

Through leading, motivating, and working alongside a team of passionate professionals and leaders, the Support Manager will be an integral part in ensuring that A2 Hosting is a leader in customer-focused web hosting services.

What you'll do

• Provide leadership and guidance to the Support Team, including Team Leads, Support Generalists, and Support Specialists
• Coach and motivate team members to deliver high-quality support services
• Evaluate workloads, set performance targets, conduct evaluations, and foster a positive and collaborative team environment
• Collaborate with the Human Resources team to recruit, interview, and hire support staff
• Support Team Leads in their day-to-day activities, including workload management and performance coaching
• Provide assistance with complex customer cases and ensure consistent and high-quality support delivery
• Monitor and manage support queues to ensure timely resolution of customer issues
• Collaborate with Team Leads to ensure appropriate coverage of contact channels
• Track and analyze key performance metrics to assess the support team's performance
• Identify areas for improvement and implement strategies to enhance efficiency and customer satisfaction
• Foster a culture of continuous improvement by encouraging feedback and sharing best practices
   

What would make you a good candidate

• A minimum of 3 years of support leadership experience required, preferably in a web hosting, SaaS, or similar technology environment
• Familiarity with CPanel, WHMCS, Apache, and MySQL is strongly preferred
• Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
• Proven interpersonal and leadership abilities; ability to foster and promote a professional and collaborative work environment
• Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
• Skilled in developing and implementing department specific policies, guidelines, and best practices
• Proficient with computers with the ability to efficiently learn new software
• Strong analytical and problem-solving skills with the ability to use data to drive performance improvements
• Effective time management skills including multitasking and prioritization

Share:

A2 Hosting is currently looking for a Level 2 Support Specialist to join our team! The Support Specialist is responsible for functioning as a mentor and swarm team leader to our Support Generalists. As a highly skilled team member in the Support department, the Support Specialist is expected to excel at their role as both a mentor and a functional member of the support team.

Working alongside a team of passionate professionals and leaders, the Support Specialist will be an integral part in ensuring that A2 Hosting is a leader in customer-focused web hosting services.
 

What you’ll do:

• Act as a mentor and role model for support generalists by providing guidance, and technical advice, and taking over escalated tickets as needed
• Participate in swarm tickets, providing advanced expertise and support to team members in a collaborative environment to ensure quick resolutions
• Process customer service requests of medium to high complexity in accordance with company procedures and productivity requirements
• Ensure team success by assisting as needed with the general support queue as well as more advanced job duties of the support team leads
• Maintain consistent and reliable attendance according to company and department policy to help ensure proper staffing levels

Skills you have: 

• A minimum of 2 years of relevant customer service experience in the web hosting industry required
• Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
• Strong customer-focused mindset with the ability to adapt to different and complex situations
• Previous experience with cPanel hosting environments required, cPanel University Certification a plus
• Strong understanding of the Linux command line
• Experience with optimizing PHP, MySQL, and configurations
• Solutions-oriented with strong analytical and problem-solving skills
• Effective time management skills including multitasking and prioritization

Additional Requirements for Internal Candidates:

• A Quality Assurance score of 95% or higher
• A continued productivity score of 4 items or better completed per hour
• Consistent and Reliable attendance

Share:

A2 Hosting is currently looking for a Migrations Team Lead to join our team! The Migrations Team Lead is a leader of the Support Department and is responsible for multiple leadership responsibilities including interviewing and training, team member performance and development, and shift management. In addition to the supervisory responsibilities, the Migrations Team Lead is a highly skilled team member themselves and is responsible for handling complex customer migrations cases that are escalated.

Working alongside a team of passionate professionals and leaders, the Migrations Team Lead will be an integral part in ensuring that A2 Hosting is a leader in customer-focused web hosting services while supporting the migrations team as a whole.

Duties and Responsibilities

• Lead high-performing migrations teams for both internal and external projects; includes monitoring migration queue, removing roadblocks, managing staffing levels, and motivating team members
• Track and manage the productivity and performance results of migrations team members
• Ensure team members are adhering to company policies and procedures, including support standards, migration workflow, and escalation procedures
• Participate in Slack Migrations channel by providing guidance and advice as well as taking ownership of requests and ticket escalations
• Collaborate with HR and other members of Support Leadership to interview, onboard, and train new team members
• Complete and deliver performance reviews for team members, including 90 day and annual reviews
• Plan, develop, and execute trainings for migrations team
• Provide a continuous feedback loop to the Support leadership team regarding team performance, training, and other improvement opportunities
• Assist with migration queue as necessary to ensure timely customer responses
• Perform related duties as assigned, within scope of practice, to ensure individual, team, and organizational success

Required Skills:

• 2+ years of professional-level Linux administration experience required
• A minimum of 2 years of leadership experience required
• Experience in a web hosting or similar technology company strongly preferred
• Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
• Intermediate to advanced knowledge of MySQL, cPanel/WHM, iptables, Red Hat Package Manager, and CLI-based text editors
• Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
• Proficient with computers with the ability to efficiently learn new software
• Solutions-oriented with strong analytical and problem-solving skills
• Effective time management skills including multitasking and prioritization

Additional Requirements for Internal Candidates:

• A Quality Assurance score of 95% or higher
• A continued productivity score of 4 items or better completed per hour
• Consistent and Reliable attendance

Share:

Are you a passionate Network Administrator, Architect or Engineer looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a team player? If so, we have the perfect opportunity for you!

A2 Hosting is currently looking for an experienced Network Engineer to join the rest of the Networking, Infrastructure, and Systems Teams to continually improve upon our existing infrastructure and to keep us at peak performance and reliability. This position will also diagnose and fix complex hardware, software, and network issues as well as take point on both implementation and R&D projects. As we are customer focused, this position will regularly be called on to investigate operational issues identified by our Support teams and provide short-term solutions balanced against long-term needs.

This role is open for applicants that can work within any of the four US time zones. This position is 100% remote and you can work anywhere in the world.

What you’ll do:

• Collaborate with a great team of helpful and like-minded people designing and implementing network architecture to improve existing infrastructure or build out new locations from the ground up.
• Learn new things and help determine the business value for new technologies and products.
• Maintain and improve service quality and reliability across our complex set of services.
• Share your knowledge and experience with team members across the organization to increase the strength and collaboration of our teams.
• Troubleshoot production issues and coordinate with the Infrastructure, Systems, and Support teams.
• Investigate operational issues identified by our Monitoring or Support teams.
• Help the team establish and refine policies and processes to provide top-notch services and help the Support Organization provide a great customer experience.
• Standardize, optimize, and automate our infrastructure for maximum performance and stability.
• Document configuration standards, troubleshooting steps, and platform designs.
• Participate in an on-call rotation

 
Skills & Qualifications:

• 3+ years of Linux system-level network administration and troubleshooting
• Considerable professional experience in the design and implementation of datacenter networks, local and wide area, including everything from network hardware selection, to setting up multiple locations, designing Layer 1, 2 and 3 architectures, BGP and VPNs.
• Extensive experience with Cisco IOS/NXOS administration and implementation strongly preferred
• Experience in a webhosting or similar organization strongly preferred
• Comfort with the planning, design, and implementation of large-scale internal applications, such as automated provisioning systems, datacenter/inventory management, or some kind of web frontend to abstract network configuration
• Knowledge of the value in clear procedural and reference documentation and the ability to produce it
• Familiarity with configuration management systems, such as Ansible or Salt, a plus
• Excellent verbal and written English communication skills.

Share: