This article describes how to connect to your A2 Hosting account using an FTP (File Transfer Protocol) client.
For general information about what FTP is and when you might use it, please see this article.
There are numerous FTP clients available, and many of them support SFTP (Secure FTP) and FTPS (FTP Secure) as well. A2 Hosting recommends FileZilla, a free program that you can download here. It supports all three protocols (FTP, SFTP, and FTPS), and runs on Microsoft Windows, Apple Mac OS X, and Linux. In the following procedures, we show how to use FileZilla to connect to your account and transfer files.
You do not have to use FileZilla. If you want to use a different FTP client, however, you will need the following information to connect to your account:
To connect to your account using FileZilla, follow these steps:
The Site Manager dialog appears:
In the Host text box, type your site's domain name. Alternatively, you can type the server hostname instead.
If you want to connect using SFTP, type 7822 in the Port text box. Otherwise, leave the Port text box blank.
In the Protocol list box, select the protocol you want to use:
In the User text box, type the account username you want to use:
In the Password text box, type the password for the account you specified in step 8.
Your account password is not the same as your Customer Portal password. To view the password for your hosting account in the Customer Portal, follow these steps:
Optionally, you can specify a default directory for FileZilla to open on the remote server after it connects. For example, many people prefer to have an FTP client access the website document root directory by default. To do this, follow these steps:
After FileZilla establishes a connection between your local computer and the A2 Hosting server, you can transfer files. FileZilla has a Local site pane that displays files on your local computer, and a Remote site pane that displays files in your account on the A2 Hosting server:
To transfer files using FileZilla, follow these steps:
All FTP activity is monitored and recorded in our server FTP log files. If you need information from the log files, please open a support ticket at https://my.a2hosting.com. Alternatively, if you use a managed VPS or dedicated server, you can check the FTP logs located at /var/log/messages.
To view the official FileZilla documentation, please visit http://wiki.filezilla-project.org/Documentation.
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